How to enable notifications

The sound and visual notifications of an application are only linked to the internal settings of your mobile.
Therefore, many settings can block notifications.
You must make the necessary changes to receive alerts of your choice when receiving your Onoff communications.

Unfortunately, we do not know how all mobiles work, but here are some configuration tips.

You can then check this:

For iOS
° First, please reinstall your application
° If it still doesn't work, go to your mobile's internal settings, then "notifications" and "Onoff."
° Turn all lights green (including cellular data), select all alerts, and set the banner style to "temporary."
° Please also check your mobile's "do not disturb" mode settings.

If these tips do not help you solve, do not hesitate to contact our support team : Contact customer support

For Android
° First, please reinstall your application

° The "energy saving" mode
This option limits the use of specific applications when the mobile is on standby.
you can disable this option to rule out the problem.

° Permissions
You must activate storage access for the Onoff application so that your mobile ringtone also rings for your Onoff calls.
You must also authorize the application in the "Startup manager," located in the "Battery" menu.

° The "data saving" mode
The phone reduces data usage in the background.
You must include the Onoff application in the list of applications eligible for the use of data in the background.

° The "app energy saving" mode
Your mobile detects applications you do not use often and limits their use.
Go to your phone's settings to add the Onoff application to the list of applications not put to sleep.

° The "Show over other apps" function
You can check that this function is active in the "advanced settings" of your mobile.
This displays the notifications on top of the others and allows vibrating and ringing.

° Protected apps
Go to your phone's settings to add the Onoff application to the list of protected applications.

° Access to your mobile storage
Re-enable access to your device's storage for the Onoff app in the app preferences (it may have been disabled following an update to the Android version of your mobile).

° Test on another mobile.
Finally, to isolate a potential problem with your Onoff account, you can log into your account from another mobile and do a few tests.

If these tips do not help you solve, do not hesitate to contact our support team : Contact customer support