How to enable notifications

You can activate notifications in the application.
To do so, go to "Settings" then "Application settings" and activate "Notifications".

An application's sound and visual notifications are primarily linked to your mobile's internal settings.
Many settings can block notifications.
You should therefore check and make the necessary changes to receive alerts of your choice when receiving your Onoff communications.

Unfortunately, we don't know how all mobiles work, but here are a few tips on how to set them up.
First, please reinstall your application.
Make sure you activate all authorizations during installation.

You can then check this:

° For iOS
- Go to your iOS mobile's internal settings, then "Notifications" and "Onoff",
- Turn all lights green (including cellular data), select all alerts and set the banner style to "temporary",
- Please also check your mobile's "do not disturb" settings.

° For Android
- Energy saving mode,
This option limits the use of certain applications when the mobile is in standby mode. You can disable this option to avoid the problem.

- Authorizations
You need to activate storage access for the Onoff application, so that your phone's ringtone also sounds for your Onoff calls.
You also need to authorize the application in the "Startup manager", which is located in the "Battery" menu.

- Data saving mode
The phone reduces data usage in the background.
You must therefore include the Onoff application in the list of applications eligible for background data use.

- App power-saving mode
Your phone detects applications you don't use very often and limits their usage.
Go to your phone's settings, and add the Onoff application to the list of non-standby applications.

- The "Show on top of other applications" function
You can check that this function is active in your phone's "advanced settings". This displays notifications on top of others and enables vibrating and ringing.

- Protected applications :
Go to your phone's settings to add the Onoff application to the list of protected applications.

- Access to your mobile's storage
Reactivate access to your device's storage for the Onoff application in the application preferences (it may have been deactivated following an update to the Android version of your mobile).

- Test on another mobile.
Finally, to isolate a potential problem with your Onoff account, you can simply log in to your account from another mobile and give it a try.

If these tips don't help you solve your notification problem, don't hesitate to contact our Customer Care team HERE.