About Onoff Business
About Onoff Business
- What is Onoff ?
- What is Onoff Business?
- What is the difference between Onoff and Onoff Business?
- Who can sign up with Onoff Business?
- What are the main advantages of using Onoff Business?
- Where can I find more information on the Onoff Business features?
Start with Onoff Business
Offers
- What are the different Onoff Business offers?
- What are the features offered by each of the offers?
- When does the change of offer take effect? How will billing for this change be calculated?
- How to change offer?
- Can I have 2 different offers on my account?
- Is there a minimum number of users to subscribe to an offer?
The pricing
- Are there any registration fees when signing up with Onoff Business?
- How much do I pay per month with Onoff Business?
- Does the price include taxes? Do I need to add the VAT of my country to the amount presented on the invoice?
- How does payment work with Onoff Business?
- What kind of plans does Onoff Business offer?
- What does the French plan include?
The features
- Why is a SIM card required?
- How many users can I add?
- Can I choose a specific number for my users?
- Can I reassign a number from one user to another?
- What is the difference between the Onoff Business management platform and the Onoff Business application?
- On what devices can I use the Onoff Business app?
Miscellaneous
Microsoft Teams
- What is an Onoff Business number for Teams?
- How can I set up Onoff Business numbers for Teams?
- How can the employees access Onoff Business numbers on Teams?
- How much does an Onoff Business number for Teams cost?
- Is it possible to send SMS with an Onoff Business number for Teams?
- What is an Onoff Business number dedicated to Teams?
Onoff Business - The administration panel
Account settings
- What's the Onoff B2B console?
- What's a B2B manager ?
- What can the interface manager is allowed to do on the Onoff B2B console ?
- How to assign a new B2B manager to my account ?
- How to change my B2B manager password?
- How to reset my password ?
User
- How to add a user?
- How to delete a user?
- Is adding a user chargeable?
- How do I change a user's email address?
- How to add a phone number to a user?
- How do I reassign a phone number?
Portability
Billing
- Where can I find my invoices?
- What does my invoice contain?
- When is my invoice issued?
- What is a receipt?
- How do I change the reference contact for invoicing?
- What are the forms of payment accepted?
Features
- CRM - How are my Onoff contacts synchonized with the CRM integration?
- CRM - Why aren't my calls, SMS and VM not being logged on the CRM?
- CRM - Does my plan include the CRM integration?
- CRM - Do calls through the chrome extension also create logs in my CRM?
- CRM - Do calls through MS Teams also create logs in my CRM?
- CRM - The info in my CRM isn't updating immediately. Is it normal?
Using Onoff Business App
Account
Using the features of the app
- Can I send photos, videos and audio files?
- Can I receive calls or texts from short numbers?
- Are my calls and messages secure?
- Do I need an internet connection to make a call?
- What is a delayed message?
- Is it possible to have multiple phone numbers?
Managing your contacts
How to...
I have a problem...
Using Onoff App
Getting started with Onoff?
Managing my Onoff account
- Change my account settings
- Login to my account
- Log in on multiple devices at the same time
- Logging out of my account
- Reset my password
- My account is blocked
Managing my Onoff number
Premium offer
- How can I upgrade to the premium
- I have multiple numbers do I need to pay Premium for each number?
- I didn’t receive additional minutes for my premium subscription
- I can not activate Onoff Call for GSM call experience
- I canceled my number subscription but my Premium subscription didn’t cancel
- How can I cancel my Premium subscription?
Portability
Bouygues Telecom
Contacts
Features
- Activate or deactivate functions (calls, sms, messaging)
- Personalize my voicemail
- How to make a call?
- How do I make an international call?
- How do I delete a call or message from the history
- Contacting special numbers
General Questions
- What is Onoff Telecom?
- What is an Onoff number and how does it work?
- What is the difference between a standard and VIP Onoff number?
- How much does the Onoff app cost?
- How many Onoff numbers can I add to my account?
- Can I use an Onoff number with a third party service (Facebook, WhatsApp, Uber, banks…)
Billing
Legal issues
I did not find a solution
Using Onoff App
I have a problem...
Getting Started
How to...
- How do I change my primary SIM card?
- How do I turn features (Calls, SMS, Voicemail) on/off?
- How do I call an international number?
- How do I port my phone number to/from onoff?
- How do I enable notifications?
- How do I send a Delayed message?
Contacts
General
- What is onoff Telecom?
- How many numbers can I have?
- How much does the onoff App cost?
- What countries are currently supported?
- Why is the onoff App not available in my country? When will it be?
- Is the call quality reliable?
Features
- Can I ‘group text’?
- How can I customize my voicemail greeting?
- What are the on/off features?
- What does porting-in mean?
- What does porting-out mean?
- What is a Delayed Message?
Numbers
- What is an onoff Number and how does it work?
- Can I port my personal phone number over to the onoff App?
- Can I choose my phone number?
- How do I delete an onoff Number?
- What’s the difference between a Regular and VIP number?
- How do I change my onoff number?