Logging out of my account

Lily
Lily
  • Updated

If you remember your current password and wish to change it :

° From the mobile application:
- Open the left-hand pane via the ☰ side menu at the top left of your screen,
- Go to "Settings"
- Then "Account"
- And "Change password"

° From the website:
- On the home page, press "My account"
- Then "Account Settings".
- Scroll to the bottom of the screen and enter the current password.
- Then enter the new password twice.

If you have forgotten your password, you must log out of your account (Check "Logging out"):


° From the mobile application :
- Click on "I already have an account".
- Then "Reset password".
- And enter your login email address.
- A reset link valid for 24 hours will be sent to you.
If the e-mail is in your spam folder, move it to your inbox so you can click on the link.
You may also need to specify that the mail is legitimate.
- Open the link and enter your new password, 2 times.

° From the website :
- From the login page, press "Reset password."
- And enter your login e-mail address.
- A reset link valid for 24 hours will be sent to you.
If the e-mail is in your spam folder, move it to your inbox so you can click on the link.
You may also need to specify that the mail is legitimate.
- Open the link and enter your new password, twice.

 

⚠ ATTENTION: your password must be at least 6 characters long, and contain at least one upper case letter, one lower case letter and one number, WITHOUT any special characters.

You will then receive confirmation of the change by e-mail, and will be able to reconnect to your account.

 

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