How do I exercise my right of access to my personal data (GDPR)?

Summary: Under the GDPR and the recommendations of the CNIL (French data protection authority), you can request a copy of the personal data Onoff holds about you. Send your request to our team with the six items listed below, which allow us to verify your identity and identify the data requested.

Related questions

• How do I get a copy of my personal data?
• I want to exercise my GDPR right of access.
• Can I get the history of my calls or text messages?

Information to provide

• your Onoff number;
• your personal phone number (the one of the SIM card you use);
• the email address linked to your Onoff account;
• the latest bill from your mobile operator for this SIM card;
• the specific data you want to obtain;
• the period covered by your request.

How to send your request

Send your request and the items above to our team: Contact Customer Care team.

What happens next

1. Our team checks that you are the holder of the account and of the line.
2. The data matching your request is extracted.
3. You receive a secure link to download it, along with a way to obtain the access password.

Important

• An incomplete request cannot be processed: make sure all six items are included.
• If you are looking for information about another person (for example a user who is harassing you), the right of access does not apply. This data is only disclosed to the authorities, upon a court order.