How do I send the Onoff app error report (logs)?

Summary: The error report (logs) lets our technical team analyse a problem with the app. You can send it in a few seconds from the app, on iOS and Android, through My account and then Help and support.

Related questions

• Support is asking me to send my logs.
• How do I send an error report to Onoff?
• Where is the "Send app logs" option?

Steps (iOS and Android)

1. Open the Onoff app.
2. Open the side menu at the top left of the screen.
3. Tap "My account".
4. Tap "Help and support".
5. Select "Send app logs".

When to send the logs

• Right after reproducing the problem, so that the report contains the error.
• Before reinstalling the app: reinstalling can erase information needed for the diagnosis.

After sending

If you are already in contact with our team, reply to your open request to say that the logs have been sent, with the date and time of the problem. Otherwise, contact us: Contact Customer Care team.