I'm having trouble with an Onoff user

We are very sorry to hear that the difficulties you are having are caused by someone using our services.

Please be aware that we in no way endorse these practices.

However, the General Data Protection Regulation (https://www.cnil.fr/fr/reglement-europeen-protection-donnees) does not allow us to access and read data from an Onoff account Content nor to act without the order of the competent authorities.

This is why we strongly advise you to go to a police station (if this has not already been done) to file a complaint with the elements you already have (Onoff number, the content of communications, etc.)

We will then receive a legal requisition authorizing us to access the account concerned and to carry out the necessary searches in our database.
Thanks to our registration verification system, we can identify the user and deliver the elements held to the authorities.

We apologize for the inconvenience.