I'm having trouble with an Onoff user

Lily
Lily
  • Updated

We are very sorry to read that the difficulties you are experiencing are caused by someone using our services.

Please be assured that we do not in any way condone these practices.

However, the General Data Protection Regulation (https://www.cnil.fr/fr/reglement-europeen-protection-donnees) does not allow us to access and read the contents of an Onoff account, nor to act without the order of the competent authorities.

For this reason, we strongly advise you to go to a police station and lodge a complaint with the elements you already possess (Onoff number, content of communications, etc.).

Our legal department will then receive a judicial requisition authorizing us to access the account concerned and carry out the necessary searches in our database.
Thanks to our registration verification system, we will be able to identify the user and pass on the information held to the authorities.

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