Contact Customer Care team

Reinstalling your application (removing it from your mobile and reinstalling it from your store) is often enough to put everything back in order.

If you're still having trouble using our services and haven't found a solution in our FAQ, you can report your incident to our Customer Care team by writing to support@onoffapp.com or filling in the form here: https://support.onoff.app/hc/fr/requests/new 

To help us better manage your incident, don't hesitate to attach your error report (Check the article "How to send an error report").