Why can I no longer see the numbers of callers who hide their number?

Summary: Due to a legal requirement, Onoff can no longer display the number of callers who withhold their number. This feature has been removed from the app and cannot be turned back on.

Related questions

• I can no longer see the number of withheld calls.
• Can Onoff reveal a withheld number?
• Has the feature that showed withheld numbers been removed?

Explanation

When a caller chooses to withhold their number, regulations require that this choice be respected. Onoff has therefore removed the feature that showed withheld numbers. This rule applies to all users and all plans.

What to do about unwanted withheld calls

• In case of harassment, write down the dates and times of the calls and file a complaint with the police. Only the authorities can obtain the caller's identity, through a court order.
• For sales calls, see: I receive canvassing calls.