How do I cancel a subscription purchased on the website?

If you bought your number directly on our website (by credit card), your subscription is managed through our web app.

⚠️ Important rule: Any cancellation request must be made at least 48 hours before your plan's auto-renewal date to be applied to the next billing cycle.

Here's how to cancel your auto-renewal:
Log in to your account on our web interface: https://phone.onoff.app/
Select the relevant number.
Open the "settings" menu under your number
Then "Billing"
Follow the steps to cancel the subscription.

Note: By cancelling only the auto-renewal, you keep access to your number and your data until the end of the period you've already paid for.

An alternative (deleting the number):
You can also choose to permanently delete your Onoff number from this same menu (still subject to the 48-hour deadline before renewal).
Please note, this immediately stops any charges but also results in the instant and irreversible loss of your number and all of its associated history.