How do I get a refund for a purchase made on Android (Google Play)?

Payments and subscriptions made through the Android app are handled exclusively by Google. For privacy and security reasons, the Onoff team has no direct access to your bank transactions and therefore cannot process a refund from its own systems.

You need to submit your refund request directly to Google Play.

How to request it from your smartphone:
Open the Google Play Store app.
Tap your profile icon (top right).
Go to Payments & subscriptions, then select Budget & history.
Find and select your Onoff purchase.
Tap Request a refund (or "Report a problem") and follow the on-screen instructions.

⚠️ Important notes:
Cancelling your subscription: A refund does not automatically cancel your subscription. Don't forget to turn off auto-renewal for your number in the Subscriptions section of the Google Play Store to avoid future charges.

Preventing abuse: Repeated or abusive refund requests are considered a violation of our Terms of Service (ToS) and may result in your account being suspended or permanently blocked.