Fixing a bug: how do I reinstall the app?

If you run into a technical issue (display glitch, ringtone problem, etc.), the first step is to reinstall the app.

Don't worry: uninstalling the app does not erase your number or your history. Your data is tied to your Onoff account.

Here's how to do it:
Fully uninstall the Onoff app from your phone.
Go to your store (the App Store for iOS or the Google Play Store for Android) and download the app again.
Open the app and log back in with your usual credentials.
You'll instantly get back your number, contacts, and all your messages.

If the problem persists after doing this, feel free to contact our support team from the app's settings.