How do I get a refund for a purchase made on iOS (App Store)?

Payments and subscriptions made through the iOS app are handled exclusively by Apple. For security and privacy reasons, the Onoff team has no access to your bank transactions and therefore cannot issue a direct refund.

You need to submit your refund request directly to Apple.

How to request it from your iPhone:
Go to your iPhone's Settings
Tap your name / Apple ID (at the very top of the screen).
Go to Media & Purchases, then sign in if needed.
Go to Purchase History.
Select the relevant Onoff purchase.
Tap Report a Problem.
Follow the steps until the process is complete.

Tip: You can also submit this request from any web browser by going directly to Apple's official page: reportaproblem.apple.com

⚠️ Important notes:

Cancelling your subscription: A refund does not automatically cancel your subscription. Don't forget to turn off auto-renewal for your number in your Apple settings so you aren't charged again.

Preventing abuse: Repeated or abusive refund requests are considered a violation of our Terms of Service (ToS) and may result in your account being suspended or permanently blocked.