Refund for a Web purchase: process and timeline

Simply cancelling or terminating a subscription does not automatically trigger a refund.

If you'd like a refund for a purchase made on our website, you need to submit an explicit request from the billing tab, or contact our support team (subject to meeting the refund conditions in our Terms of Service).

Once your request has been processed, the amount is credited back to the card used for the original payment. It will typically appear on your bank statement within around 3 business days (depending on your bank's processing times).