Why has my Onoff account been blocked or suspended?

To keep the platform safe for all our users, Onoff runs an automated fraud-prevention system. This system monitors accounts and blocks any activity that goes against our Terms of Service (ToS).

Under our Terms, Onoff reserves the right to suspend access to its services if "abnormal use" is detected. This includes, in particular:

Suspicious or fraudulent activity
Using the service for commercial purposes (for professional use, we invite you to check out Onoff Business)
Spamming (sending bulk unsolicited messages)
Using automated services (bots)
Reselling or attempting to resell our services to third parties
Abusive refund requests

-> What can I do if my account has been blocked for these reasons?
If our system has permanently restricted your access due to a confirmed violation of our ToS (abnormal use as listed above), this decision is final.
Our support team will not be able to unblock your account, your number, or the associated mobile device.