Using Onoff App

Getting started with Onoff?

• Create an Onoff account
• Make the verification call
• Validation by documents and/or personal data
• Adding an Onoff number inside the mobile application
• Adding an Onoff number inside the web application

Managing my Onoff account

• Change my account settings
• Login to my account
• Log in on multiple devices at the same time
• Logging out of my account
• Reset my password
• My account is blocked
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Managing my Onoff number

• Delete an Onoff number
• Recover a deleted number
• Change Onoff number
• Renew my expired number (manual and auto)

Premium offer

• How can I upgrade to the premium
• Why can't I access my account from the web anymore?
• I have multiple numbers do I need to pay Premium for each number?
• I didn’t receive additional minutes for my premium subscription
• I can not activate Onoff Call for GSM call experience
• I canceled my number subscription but my Premium subscription didn’t cancel
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Portability

• Porting my number to Onoff
• Cancel a portability request
• Activate my ported number
• Porting my Onoff number to another operator
• Why my porting request has been cancelled?

Bouygues Telecom

• The Bouygues Telecom offer, how does it work?
• I am going to change the operator on my main line

Contacts

• Synchronize my contacts
• Add, edit or delete a contact
• Link a contact to another Onoff number
• Block or unblock a number

Features

• Activate or deactivate functions (calls, sms, messaging)
• Personalize my voicemail
• How to make a call?
• How do I make an international call?
• How do I delete a call or message from the history
• Contacting special numbers
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General Questions

• What is Onoff Telecom?
• What is an Onoff number and how does it work?
• What is the difference between a standard and VIP Onoff number?
• How much does the Onoff app cost?
• How many Onoff numbers can I add to my account?
• Can I use an Onoff number with a third party service (Facebook, WhatsApp, Uber, banks…)
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Billing

• How does billing work?
• Change my bank details
• Cancel automatic renewal
• Get a refund (iOS, Android, Web)
• Where can I find my invoices?
• Do Onoff calls appear on my carrier bill?

Legal issues

• How is my data processed?
• I'm having trouble with an Onoff user
• What personal data do you keep and for how long?

I did not find a solution

• Contact customer support
• Send an error report