Submit a request
Using The App
Using The App
Helpful advice and tips so you can get the most from the onoff experience
I have a problem...
Why can’t I make a call?
I forgot my onoff account password
My account is blocked!
I forgot my Private Mode password
Why does an outgoing call show a different number?
Why does an incoming call appear as ‘Private Number’?
What do I need to use onoff?
How can I get a new onoff number?
How do I make/answer a call?
How do I send an SMS?
How do I turn features (Calls, SMS, Voicemail) on/off?
How do I call an international number?
How do I port my phone number to or from onoff?
How do I enable push notifications?
How do I send a Delayed SMS?
How do I delete a message or a conversation?
See all 10 articles
How can I add or edit a contact?
How do I sync my phonebook?
How can I change the category/number that my contact is assigned to?
How do I block / unblock a contact?
What is onoff Telecom?
How many numbers can I have?
How much does the onoff App cost?
What countries are currently supported?
Why is the onoff App not available in my country? When will it be?
Is call quality reliable?
See all 13 articles
Can I ‘group text’?
How can I customize my Voicemail?
What are the on/off features?
What does porting-in mean?
What does porting-out mean?
What is a Delayed Message?
See all 7 articles
What is an onoff Number and how does it work?
Can I port my personal phone number over to the onoff App?
Can I choose my phone number?
How do I delete an onoff Number?
What’s the difference between a Regular and VIP number?
How do I change my onoff number?
See all 9 articles
Credits & Packages
What are onoff Credits?
How do I purchase onoff Credits?
What are international calling packages?
How do I change one of my onoff profile pictures ?
How can I find and update my account settings?
How is my personal information used?
How do I delete my account?
Can I get a refund ?
How will I be charged for using onoff?
How do I turn off subscription auto-renewal?
Will onoff calls show up on my phone bill?
Why does my phone bill show calls to different numbers?