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Onoff help center
Using Onoff App
Using Onoff App
Helpful advice and tips so you can get the most from the onoff experience
I have a problem...
I can't call!
I forgot my onoff account password
My account is blocked!
I forgot my Private Mode secret code
The app calls unknown numbers!
Why does an incoming call appear as ‘Private Number’?
Getting Started
How do I create an onoff account?
How can I get a new onoff number?
How do I make a call?
How do I send an SMS?
How to...
How do I change my primary SIM card?
How do I turn features (Calls, SMS, Voicemail) on/off?
How do I call an international number?
How do I port my phone number to/from onoff?
How do I enable notifications?
How do I send a Delayed message?
See all 11 articles
Contacts
How can I add or edit a contact?
How do I sync my phonebook?
How can I change the number that my contact is assigned to?
How do I block or unblock someone?
General
What is onoff Telecom?
How many numbers can I have?
How much does the onoff App cost?
What countries are currently supported?
Why is the onoff App not available in my country? When will it be?
Is the call quality reliable?
See all 13 articles
Features
Can I ‘group text’?
How can I customize my voicemail greeting?
What are the on/off features?
What does porting-in mean?
What does porting-out mean?
What is a Delayed Message?
See all 7 articles
Numbers
What is an onoff Number and how does it work?
Can I port my personal phone number over to the onoff App?
Can I choose my phone number?
How do I delete an onoff Number?
What’s the difference between a Regular and VIP number?
How do I change my onoff number?
See all 10 articles
Credits & Packages
What are onoff credits?
How do I purchase onoff Credits?
What are international calling packages?
Account
How can I change one of my onoff profile pictures ?
How can I edit my account settings?
How is my personal information used?
How do I delete my account?
Billing
Can I get a refund ?
How will I be charged for using onoff?
How do I turn off auto-renewal?
Will onoff calls be displayed on my phone bill?
