For a purchase made via Google and Apple:
Your store controls the billing system, and we do not control refunds.
You need to submit a request to your store within the legal withdrawal period.
You can do this directly from the purchase invoice or contact your store support for assistance.
For a purchase made on the Web:
If you have not yet used your number and you are within the legal withdrawal period, you can ask us directly for a refund (Contact customer support)
⚠ ATTENTION: As a reminder, the abusive refund request is considered a violation of the terms of our T&Cs and may lead to the blocking of your account.