Cancel a portability request

Lily
Lily
  • Updated

If the portability process isn't too far advanced, you can cancel your current request.

To do this, open the left-hand pane via the side menu ☰ top left and select "Add a number" then "Keep an existing number", then cancel the current request.

Cancellation can take place a few hours after your request has been entered, and up to 48 hours before the scheduled date.

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