My account is blocked

Have you blocked your account by entering the wrong password several times?
It happens!

To unlock your account, you can reset your password.

To do this, use the "Password reset" button on the login screen. Then, enter your email address, and an email will be sent to you.
If the email is in your Spam, move it to your inbox so you can click on the link. You may also need to specify that it is legitimate mail.

Open the email, click on the link and enter your new password!

If this procedure did not solve the problem, you could contact us via "Contact technical support" at the bottom of the page.

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