Is it mandatory to verify my identity to activate my phone number?
-> Some countries require identity validation. Here is the list of affected countries:
Austria.
Belgium.
Canada.
Luxemburg.
Peru.
Poland
The United States.
What documents are accepted as proof of current address?
It can be one of the following documents:
° Notice of property tax.
° Electricity bill.
° Rental lease.
° Insurance card.
° Voter card.
° A contract in your name.
What documents are accepted for identity validation?
° Passport.
° Identity card.
° Driving license.
However, please be aware that some countries only accept a copy of your Passport.
Is my data safe?
-> Yes, Onoff Telecom takes all the necessary legal measures to protect your data against any accidental or intentional manipulation, loss, destruction, communication, or unauthorized access to your data. For more information on how your data is processed, please see our privacy policy here: https://www.onoff.app/en/privacy-policy/
How do you take a picture of yourself holding your ID?
° Make sure you have enough light.
° Select the highest photo quality on the device you use to take the photo.
° Hold the document next to your face.
° Make sure your face and ID are clear in the photo
° The identity document must not be covered or censored.
If the quality of your photo is not high enough, we will ask you for a new photo.
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