If you don't see calls and / or messages on your phone, it's probably because of your notification settings configuration.
If you have an iOS phone, here's how to make sure they're set up correctly:
- Go to your phone's settings
- Tap "Notifications"
- Find 'Onoff Business'
- Make sure notifications are turned on
- Select "Banners" on iOS
Screenshot below (IOS 13.6)
If you have an Android phone, the configuration may vary from one brand or model to another. Here's how to do it on a normal Android phone….