If you're not receiving notifications and don't get calls or messages coming through to your phone, it's probably got something to do with your Notification settings. Here we'll show you how to make sure they're enabled on your phone.
N.B The process is different for iPhone and Android, so just go to the section that is most relevant to you.
To enable notifications you need to go into your iPhone's settings (not onoff Settings!) and do the following
Android (all versions)
To enable notifications you need to go into your phone's settings (not onoff Settings!) and do the following:
1. Find 'Sounds and Notifications' (depending on your OS version it may just be labelled 'Notifications')
2. Select 'Application notifications'
3. Find 'onoff'
4. Ensure that 'Block all' or 'Block' is not enabled.
That should do it!
As always, if this doesn't solve your problem please do not hesitate to get in touch with customer support — firstname.lastname@example.org.