I forgot my onoff account password

Don’t worry, it happens!

To unlock your account, try resetting your password.

You can do this using the "Forgot your password?" button on the app sign-in screen, an email containing instructions will then be sent to you.

Open this email, follow the provided link and enter your new password.

That's it!

It’s best to do this entire process on your mobile device. Sometimes symbols/keys on your computer are different to those on your mobile.

Have more questions? Submit a request


Article is closed for comments.